Transparent pricing, built for scale

Search your knowledge. Find cited answers. Only pay for what you use.

Choose how many AI credits you need each month. The price on the card changes with that choice.

Pricing valid as of October 9, 2026

Try our pricing calculator|View credit rates

Prices are per month. Cancel any time. Save 20% with annual billing.

No seatsSEAT

Unlimited seats

Bronze

For a single AI Assistant

$40/month

Small businesses that need one AI Assistant on their website, answering from a shared knowledge base.

  • 14-day free trial, no credit card
  • Unlimited seats
  • Self-serve onboarding
  • AI models
  • Email support

    2 business-day response

  • Advanced processing features

    Analyze/Synthesize

  • Usage dashboards & analytics
  • Audit logs
Start Free TrialTry it freeNo credit card required
Recommended

Silver

For firms of 11-50

$199/month

Perfect for small teams that manage their own knowledge base.

  • 14-day free trial, no credit card
  • Unlimited seats
  • Self-serve onboarding
  • All AI models, including Pro
  • Email support

    Next business-day response

  • Advanced processing features

    Analyze/Synthesize, Anonymize

  • Usage dashboards & analytics
  • Audit logs
Start Free TrialTry it freeNo credit card required

Gold

For firms of 51-250

$749/month

One price covers several departments. A concierge gets you started.

  • 14-day free trial, no credit card
  • Unlimited seats
  • White-glove onboarding
  • All AI models, including Pro
  • Priority email support

    Same-day reply on business days

  • Advanced processing features

    Analyze/Synthesize, Anonymize, OCR and Translation

  • Usage dashboards & query analytics
  • Audit logs
Talk to SalesTry it freeNo credit card required

Enterprise

Compliance, security, and infrastructure control

Custom

Committed contracts above Gold's top step. More than 14,000 AI credits a month, 2,000 processing credits, and 200 GB, with quarterly true-ups.

Vault: From 200 GB
AI credits: Above 14,000/month
Adv. credits: From 2,000/month
  • Everything in Gold
  • Anonymize L3 and audit logs
  • SSO (SAML 2.0 / OIDC) and SCIM provisioning (org-wide)
  • SLA with financial penalties
  • Vault geographic controls (data residency by region)
  • Customer-hosted vaults and vector stores
  • Advanced analytics & API access
  • Named support team + dedicated Slack (1-hour response)
  • Custom DPA & MSA
Contact SalesTry it freeNo credit card required

Analyze/Synthesize is included on every plan. Silver adds anonymization. Gold adds OCR, translation, and white-glove onboarding.

Monthly billing for Bronze, Silver, and Gold is month to month. Cancel any time. Annual billing saves 20%. SSO and SCIM are on Enterprise. No per-seat fees. No mandatory support surcharges. No surprise renewal increases.

Try our pricing calculator|View credit rates

Every plan includes

An AI Assistant on your website that answers customer questions from your documents, day and night
Analyze/Synthesize on every plan
1 GB per-document processing (15x higher than competitors)
Automatic document summaries via proprietary patent-pending AI technology
Two separate credit pools: AI credits (queries/AI Assistant) and processing credits (document processing)
Pro models on Silver, Gold, and Enterprise.
Zero data training by default (admin opt-in for non-ZDT models)
AES-256 encryption & TLS 1.2
3% annual renewal cap
Unlimited seats on every plan

Advanced Document Processing

Anonymize

Via processing credits

Each level is cumulative. You pay for the highest level selected, not the sum. Available on Silver, Gold, and Enterprise.

LEVELFEATURES
Level 1 - People & Std. NumbersNames, credit cards, SSNs, account numbers
Level 2 - PlacesOrganizations and locations
Level 3 - Personal Info (PII)DOB, job titles, emails, and identifiers

Translate

Via processing credits

Convert documents into target languages at processing time. The translated version is stored alongside the original and is fully searchable. Available on Gold and Enterprise.

Analyze/Synthesize

1 processing credit + AI credits based on model

Analyze and synthesize documents at processing time. Generates summaries, extractions, structured metadata, classifications, or risk scores. Available on every plan.

OCR

Via processing credits

Extract text from scanned documents, image-heavy PDFs, and architectural drawings. Required for any document collection with paper-origin records. Available on Gold and Enterprise.

Extend your plan

Scale your deployment with add-ons that match your needs. Extra Vault storage raises your document limit without a plan change.

Extra Vault storage

From $75/month

Add storage to your shared org-wide Vault pool when document size exceeds what your plan includes.

PriceAddtl. UnitsPrice / MonthSavings
$75/mo.25 GB addtl.$3.00 per GB20% below $3.75 overage
$150/mo.50 GB addtl.$3.00 per GB20% below $3.75 overage
$300/mo.100 GB addtl.$3.00 per GB20% below $3.75 overage

Automatic overage at $3.75/GB/month keeps the product running before you move to a larger plan.

AI Credit Blocks

From $60/month

Add AI credits to your shared org pool when query and AI Assistant usage exceeds what your plan includes.

PriceAddtl. UnitsPrice/UnitSavings
$60/mo.500 addtl. credits$0.12 per credit20% below $0.15 overage
$120/mo.1,000 addtl. credits$0.12 per credit20% below $0.15 overage
$300/mo.2,500 addtl. credits$0.12 per credit20% below $0.15 overage

Automatic overage at $0.15/credit keeps the product running before you move to a larger plan.

Processing Credit Blocks

From $24/month

Add processing credits for document OCR, anonymization, translation, and Analyze/Synthesize operations.

PriceAddtl. UnitsPrice / UnitSavings
$24/mo.150 addtl. credits$0.16 per credit20% below $0.20 overage
$40/mo.250 addtl. credits$0.16 per credit20% below $0.20 overage
$80/mo.500 addtl. credits$0.16 per credit20% below $0.20 overage

Automatic overage at $0.20/credit keeps the product running before you move to a larger plan.

White-glove onboarding

Other vendors charge for implementation or leave you with a self-service guide. We assign a dedicated onboarding team to every customer from day one (on Gold and Enterprise)

Dedicated onboarding specialist

A named point of contact manages your rollout end to end, coordinating across your stakeholders so nothing falls through the cracks.

Custom implementation plan

We map your data sources, integrations, and user workflows before setup begins. Your implementation plan is tailored to your environment, not a generic checklist.

Hands-on data migration

Our team assists with connector configuration, data ingestion, and Vault setup so your team can search across existing repositories from day one.

Live training sessions

Role-specific training for admins, power users, and end users. Sessions are recorded and available on-demand for new hires and future reference.

Success milestones & check-ins

We define measurable activation goals together and schedule regular check-ins during the first 90 days to track adoption and resolve blockers.

Security & compliance review

Before go-live, we walk your security team through encryption, access controls, and audit logging so procurement and IT sign off with confidence.

See the full picture

Enterprise search pricing looks simple until the invoice arrives. Most vendors layer on add-on fees, mandatory support surcharges, and uncapped renewal escalation. Here is what your total cost actually looks like.

Try our pricing calculator|View credit rates

What's really in their price?

FeatureTricky WombatTypical Enterprise Search Vendor
AI capabilitiesIncluded+$10–15/user/month
SupportIncluded on every plan, with no surcharge10% of annual contract
SSO & SCIM provisioningEnterpriseEnterprise tier only
Renewal escalation cap3% annual max7–12% typical
Audit logs & analyticsUsage dashboards on Gold. Audit logs on Enterprise.Add-on or Enterprise only
Document processing limit1 GB per documentTruncated at 17–64 MB
AI Assistant on your websiteIncluded on every planSeparate vendor required
Document processing (OCR, Anonymize, Translate)Analyze/Synthesize on every plan. Anonymize from Silver. OCR and translation on Gold and Enterprise.Not available

Real-world cost comparison

Growing Team

25 people asking about 100 questions each a month. One Silver plan with 3,000 AI credits and 15 GB of Vault, billed month to month, compared with $30 per person per month.

Tricky Wombat

$3,108/year

$9,607 over 3 years

Typical Vendor

$9,000/year

$28,934 over 3 years

67%

Lower total cost

The vendor price renews at 7% a year, the low end of the typical range. Tricky Wombat renews at most 3%, and you can cancel any time.

Multiple Departments

100 people asking about 100 questions each a month. One Gold plan with 10,000 AI credits and 50 GB of Vault, billed month to month, compared with $60 per person per month.

Tricky Wombat

$10,788/year

$33,345 over 3 years

Typical Vendor

$72,000/year

$231,473 over 3 years

86%

Lower total cost

The vendor price renews at 7% a year, the low end of the typical range. Tricky Wombat renews at most 3%, and you can cancel any time.

Vendor prices are third-party estimates, not published list prices. Glean does not publish prices. Estimates put it at $45 to $50 per person plus about $15 for AI, often with a 100-seat minimum (Vendr, GoSearch). Microsoft 365 Copilot lists at $30 per person per month on annual billing, plus a Microsoft 365 license. Tricky Wombat figures assume monthly billing, a standard model at 1 credit per question, the included Vault (15 GB on Silver, 50 GB on Gold), and the full 3% renewal cap. Extra Vault is $3 per GB bought ahead, or $3.75 per GB above what the plan includes. These examples stay inside the included Vault, so no extra storage is in the total. Your costs depend on your use. Check your own numbers in the calculator.

Frequently Asked Questions

Bronze, Silver, and Gold on monthly billing are month to month. Cancel any time. You pay one price for your organization. Annual billing is optional and costs 20% less. That price includes a pool of AI credits, processing credits, and Vault storage that everyone shares. Add as many people as you like. Head count never changes the price. Each plan has AI credit steps. Choose the step that matches your volume from the dropdown on the card. If you outgrow a step, move to the next step or the next plan. That is the lowest price per credit. Use above your included amount is billed at a higher rate, so the product never stops.

Your Vault never stops. You get a notice at 80% and at 100% of your storage. Use above 100% keeps indexing and is billed at $3.75 per GB each month, settled every quarter. You can cut that bill two ways: buy extra Vault storage at $3 per GB, or move to a larger plan (Silver includes 15 GB, Gold 50 GB, Enterprise starts at 200 GB).

AI credits pay for each query based on the model. Every plan is charged the same rate per query. Plans differ only in how many credits they include. Most standard models cost 1 credit per query. Some standard models cost 2. Advanced models cost 3 or 4. Premium models cost more than that. Pro models are priced on their own and are available on Silver, Gold, and Enterprise. Analyze/Synthesize uses one processing credit plus the same model-based AI credits. Above your included amount, AI credits are billed at $0.15 each. Prepaid AI credit blocks are $0.12. A larger step on Silver or Gold commits the same credits at $0.06 each, so the step is the cheapest way to grow, and the next plan is the cheapest way to grow a lot. Bronze steps cost more per credit, so 2,000 credits cost less on Silver than on Bronze.

Every plan includes AI search, an AI Assistant for your website, Analyze/Synthesize, a shared pool of AI credits, Vault storage, unlimited seats, and support for that plan. Silver adds anonymization. Gold adds OCR and translation, plus more processing credits. There is no fee per person, and no separate fee for the AI Assistant, document processing, or support.

Annual billing is optional. It is 20% less than monthly billing on every plan and on every AI credit step. Monthly billing stays month to month, and you can cancel any time. All plans include a 3% annual renewal cap, so your costs stay predictable year to year.

In the two examples above, Tricky Wombat costs 67% to 86% less over three years. The gap comes from four sources. You pay one price for the organization, not a fee per person. An AI Assistant for your website is on every plan. There are no AI add-on fees or support surcharges. Renewals are capped at 3%, against 7% to 12% that is typical elsewhere. Your result depends on how much your team uses it, so check your own numbers in the calculator.

Common hidden costs include per-user licensing that grows every time you hire, separate AI/agent capability fees ($10-15/user/month), mandatory support surcharges (10% of ARR), uncapped renewal escalation (7-12% annual increases), document size limits that silently truncate your content, and no AI Assistant for your website (requiring a separate vendor at $6,000-36,000/year). Tricky Wombat prices the organization, not the person, and includes AI capabilities, the AI Assistant, document processing, and support in every plan. SSO and SCIM are available on Enterprise.

No. One price covers your whole organization. There is no minimum or maximum number of seats on any plan. Monthly plans are month to month. Cancel any time. Enterprise is a custom contract above Gold, sized on credit and storage, not on head count.

Ready to get started?

Schedule a call to see how Tricky Wombat can transform your enterprise search. Monthly plans are month to month. Cancel any time.

Schedule a CallTry it freeNo credit card required