Transparent pricing, built for scale
Search your knowledge. Find cited answers. Only pay for what you use.
Choose how many AI credits you need each month. The price on the card changes with that choice.
Pricing valid as of October 9, 2026
Prices are per month. Cancel any time. Save 20% with annual billing.
Unlimited seats
Bronze
For a single AI Assistant
Small businesses that need one AI Assistant on their website, answering from a shared knowledge base.
- 14-day free trial, no credit card
- Unlimited seats
- Self-serve onboarding
- AI models
- Email support
2 business-day response
- Advanced processing features
Analyze/Synthesize
- Usage dashboards & analytics
- Audit logs
Silver
For firms of 11-50
Perfect for small teams that manage their own knowledge base.
- 14-day free trial, no credit card
- Unlimited seats
- Self-serve onboarding
- All AI models, including Pro
- Email support
Next business-day response
- Advanced processing features
Analyze/Synthesize, Anonymize
- Usage dashboards & analytics
- Audit logs
Gold
For firms of 51-250
One price covers several departments. A concierge gets you started.
- 14-day free trial, no credit card
- Unlimited seats
- White-glove onboarding
- All AI models, including Pro
- Priority email support
Same-day reply on business days
- Advanced processing features
Analyze/Synthesize, Anonymize, OCR and Translation
- Usage dashboards & query analytics
- Audit logs
Enterprise
Compliance, security, and infrastructure control
Committed contracts above Gold's top step. More than 14,000 AI credits a month, 2,000 processing credits, and 200 GB, with quarterly true-ups.
- Everything in Gold
- Anonymize L3 and audit logs
- SSO (SAML 2.0 / OIDC) and SCIM provisioning (org-wide)
- SLA with financial penalties
- Vault geographic controls (data residency by region)
- Customer-hosted vaults and vector stores
- Advanced analytics & API access
- Named support team + dedicated Slack (1-hour response)
- Custom DPA & MSA
Analyze/Synthesize is included on every plan. Silver adds anonymization. Gold adds OCR, translation, and white-glove onboarding.
Monthly billing for Bronze, Silver, and Gold is month to month. Cancel any time. Annual billing saves 20%. SSO and SCIM are on Enterprise. No per-seat fees. No mandatory support surcharges. No surprise renewal increases.
Every plan includes
Advanced Document Processing
Anonymize
Each level is cumulative. You pay for the highest level selected, not the sum. Available on Silver, Gold, and Enterprise.
| LEVEL | FEATURES |
|---|---|
| Level 1 - People & Std. Numbers | Names, credit cards, SSNs, account numbers |
| Level 2 - Places | Organizations and locations |
| Level 3 - Personal Info (PII) | DOB, job titles, emails, and identifiers |
Translate
Convert documents into target languages at processing time. The translated version is stored alongside the original and is fully searchable. Available on Gold and Enterprise.
Analyze/Synthesize
Analyze and synthesize documents at processing time. Generates summaries, extractions, structured metadata, classifications, or risk scores. Available on every plan.
OCR
Extract text from scanned documents, image-heavy PDFs, and architectural drawings. Required for any document collection with paper-origin records. Available on Gold and Enterprise.
Extend your plan
Scale your deployment with add-ons that match your needs. Extra Vault storage raises your document limit without a plan change.
Extra Vault storage
Add storage to your shared org-wide Vault pool when document size exceeds what your plan includes.
| Price | Addtl. Units | Price / Month | Savings |
|---|---|---|---|
| $75/mo. | 25 GB addtl. | $3.00 per GB | 20% below $3.75 overage |
| $150/mo. | 50 GB addtl. | $3.00 per GB | 20% below $3.75 overage |
| $300/mo. | 100 GB addtl. | $3.00 per GB | 20% below $3.75 overage |
Automatic overage at $3.75/GB/month keeps the product running before you move to a larger plan.
AI Credit Blocks
Add AI credits to your shared org pool when query and AI Assistant usage exceeds what your plan includes.
| Price | Addtl. Units | Price/Unit | Savings |
|---|---|---|---|
| $60/mo. | 500 addtl. credits | $0.12 per credit | 20% below $0.15 overage |
| $120/mo. | 1,000 addtl. credits | $0.12 per credit | 20% below $0.15 overage |
| $300/mo. | 2,500 addtl. credits | $0.12 per credit | 20% below $0.15 overage |
Automatic overage at $0.15/credit keeps the product running before you move to a larger plan.
Processing Credit Blocks
Add processing credits for document OCR, anonymization, translation, and Analyze/Synthesize operations.
| Price | Addtl. Units | Price / Unit | Savings |
|---|---|---|---|
| $24/mo. | 150 addtl. credits | $0.16 per credit | 20% below $0.20 overage |
| $40/mo. | 250 addtl. credits | $0.16 per credit | 20% below $0.20 overage |
| $80/mo. | 500 addtl. credits | $0.16 per credit | 20% below $0.20 overage |
Automatic overage at $0.20/credit keeps the product running before you move to a larger plan.
GOLD AND ENTERPRISE
White-glove onboarding
Other vendors charge for implementation or leave you with a self-service guide. We assign a dedicated onboarding team to every customer from day one (on Gold and Enterprise)
Dedicated onboarding specialist
A named point of contact manages your rollout end to end, coordinating across your stakeholders so nothing falls through the cracks.
Custom implementation plan
We map your data sources, integrations, and user workflows before setup begins. Your implementation plan is tailored to your environment, not a generic checklist.
Hands-on data migration
Our team assists with connector configuration, data ingestion, and Vault setup so your team can search across existing repositories from day one.
Live training sessions
Role-specific training for admins, power users, and end users. Sessions are recorded and available on-demand for new hires and future reference.
Success milestones & check-ins
We define measurable activation goals together and schedule regular check-ins during the first 90 days to track adoption and resolve blockers.
Security & compliance review
Before go-live, we walk your security team through encryption, access controls, and audit logging so procurement and IT sign off with confidence.
Total Cost of Ownership
See the full picture
Enterprise search pricing looks simple until the invoice arrives. Most vendors layer on add-on fees, mandatory support surcharges, and uncapped renewal escalation. Here is what your total cost actually looks like.
What's really in their price?
| Feature | Tricky Wombat | Typical Enterprise Search Vendor |
|---|---|---|
| AI capabilities | Included | +$10–15/user/month |
| Support | Included on every plan, with no surcharge | 10% of annual contract |
| SSO & SCIM provisioning | Enterprise | Enterprise tier only |
| Renewal escalation cap | 3% annual max | 7–12% typical |
| Audit logs & analytics | Usage dashboards on Gold. Audit logs on Enterprise. | Add-on or Enterprise only |
| Document processing limit | 1 GB per document | Truncated at 17–64 MB |
| AI Assistant on your website | Included on every plan | Separate vendor required |
| Document processing (OCR, Anonymize, Translate) | Analyze/Synthesize on every plan. Anonymize from Silver. OCR and translation on Gold and Enterprise. | Not available |
Real-world cost comparison
Growing Team
25 people asking about 100 questions each a month. One Silver plan with 3,000 AI credits and 15 GB of Vault, billed month to month, compared with $30 per person per month.
Tricky Wombat
$3,108/year
$9,607 over 3 years
Typical Vendor
$9,000/year
$28,934 over 3 years
Lower total cost
The vendor price renews at 7% a year, the low end of the typical range. Tricky Wombat renews at most 3%, and you can cancel any time.
Multiple Departments
100 people asking about 100 questions each a month. One Gold plan with 10,000 AI credits and 50 GB of Vault, billed month to month, compared with $60 per person per month.
Tricky Wombat
$10,788/year
$33,345 over 3 years
Typical Vendor
$72,000/year
$231,473 over 3 years
Lower total cost
The vendor price renews at 7% a year, the low end of the typical range. Tricky Wombat renews at most 3%, and you can cancel any time.
Vendor prices are third-party estimates, not published list prices. Glean does not publish prices. Estimates put it at $45 to $50 per person plus about $15 for AI, often with a 100-seat minimum (Vendr, GoSearch). Microsoft 365 Copilot lists at $30 per person per month on annual billing, plus a Microsoft 365 license. Tricky Wombat figures assume monthly billing, a standard model at 1 credit per question, the included Vault (15 GB on Silver, 50 GB on Gold), and the full 3% renewal cap. Extra Vault is $3 per GB bought ahead, or $3.75 per GB above what the plan includes. These examples stay inside the included Vault, so no extra storage is in the total. Your costs depend on your use. Check your own numbers in the calculator.
Pricing FAQ
Frequently Asked Questions
Bronze, Silver, and Gold on monthly billing are month to month. Cancel any time. You pay one price for your organization. Annual billing is optional and costs 20% less. That price includes a pool of AI credits, processing credits, and Vault storage that everyone shares. Add as many people as you like. Head count never changes the price. Each plan has AI credit steps. Choose the step that matches your volume from the dropdown on the card. If you outgrow a step, move to the next step or the next plan. That is the lowest price per credit. Use above your included amount is billed at a higher rate, so the product never stops.
Your Vault never stops. You get a notice at 80% and at 100% of your storage. Use above 100% keeps indexing and is billed at $3.75 per GB each month, settled every quarter. You can cut that bill two ways: buy extra Vault storage at $3 per GB, or move to a larger plan (Silver includes 15 GB, Gold 50 GB, Enterprise starts at 200 GB).
AI credits pay for each query based on the model. Every plan is charged the same rate per query. Plans differ only in how many credits they include. Most standard models cost 1 credit per query. Some standard models cost 2. Advanced models cost 3 or 4. Premium models cost more than that. Pro models are priced on their own and are available on Silver, Gold, and Enterprise. Analyze/Synthesize uses one processing credit plus the same model-based AI credits. Above your included amount, AI credits are billed at $0.15 each. Prepaid AI credit blocks are $0.12. A larger step on Silver or Gold commits the same credits at $0.06 each, so the step is the cheapest way to grow, and the next plan is the cheapest way to grow a lot. Bronze steps cost more per credit, so 2,000 credits cost less on Silver than on Bronze.
Every plan includes AI search, an AI Assistant for your website, Analyze/Synthesize, a shared pool of AI credits, Vault storage, unlimited seats, and support for that plan. Silver adds anonymization. Gold adds OCR and translation, plus more processing credits. There is no fee per person, and no separate fee for the AI Assistant, document processing, or support.
Annual billing is optional. It is 20% less than monthly billing on every plan and on every AI credit step. Monthly billing stays month to month, and you can cancel any time. All plans include a 3% annual renewal cap, so your costs stay predictable year to year.
In the two examples above, Tricky Wombat costs 67% to 86% less over three years. The gap comes from four sources. You pay one price for the organization, not a fee per person. An AI Assistant for your website is on every plan. There are no AI add-on fees or support surcharges. Renewals are capped at 3%, against 7% to 12% that is typical elsewhere. Your result depends on how much your team uses it, so check your own numbers in the calculator.
Common hidden costs include per-user licensing that grows every time you hire, separate AI/agent capability fees ($10-15/user/month), mandatory support surcharges (10% of ARR), uncapped renewal escalation (7-12% annual increases), document size limits that silently truncate your content, and no AI Assistant for your website (requiring a separate vendor at $6,000-36,000/year). Tricky Wombat prices the organization, not the person, and includes AI capabilities, the AI Assistant, document processing, and support in every plan. SSO and SCIM are available on Enterprise.
No. One price covers your whole organization. There is no minimum or maximum number of seats on any plan. Monthly plans are month to month. Cancel any time. Enterprise is a custom contract above Gold, sized on credit and storage, not on head count.
Ready to get started?
Schedule a call to see how Tricky Wombat can transform your enterprise search. Monthly plans are month to month. Cancel any time.