| Best for | Large enterprises standardizing on one AI work platform | Teams with complex questions whose answers are spread across many sources, at firms of 500 to 2,000 employees | Companies already on Microsoft 365 | Support and revenue teams that need verified answers | Teams that want self-serve setup | Engineering-led teams that must self-host |
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| Rollout scope | Organization-wide. Minimum often 100 to 250 users (Vendr) | Project by project, from a single team. Runs alongside existing search tools | Per user, no seat minimum. Requires a qualifying Microsoft 365 license | Per invited user, sold through sales. No seat minimum published | Per user, self-serve signup | Per deployment. Self-hosted or vendor-hosted |
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| Deployment time | 4 to 5 weeks to first value for mid-sized companies (Glean Community) | Within 24 hours once documents are available | Up to 24 hours after licenses are assigned, following data-readiness steps (Microsoft Learn) | No timeline published. Setup and rollout support included | "Minutes," per GoSearch | "Minutes" for a self-hosted install, per Onyx docs. Free cloud trial |
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| Contract terms | Annual standard, 2 to 3 year terms common (Vendr) | Monthly or annual. Enterprise: annual, with a 14-day pilot | Annual commitment on Enterprise | Monthly or annual. Auto-renews unless notice is given 15 days before term end | Free plan, no card required. Trials and proofs of concept case by case | Community Edition: MIT license, no contract. Business: annual |
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| Support model | Support portal and email. Standard and Premium support tiers | Email with 2-business-day response (Starter) up to 1-hour response and a shared Slack channel (Enterprise). Onboarding by the engineers who built the product | Microsoft 365 admin support. FastTrack deployment guidance at 150+ licenses | Support portal, AI support assistant and solution engineers | Help center, documentation and live chat during business hours | Community (Discord, email) on Business. Dedicated support with SLA on Enterprise |
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| Integration depth | 250+ connectors | Confluence, Google Drive, Dropbox, Asana and file shares. Reads 1,000+ file formats | 100+ prebuilt connectors plus native Microsoft 365 data | 100+ integrations | 100+ integrations | 50+ connectors |
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| Vertical specialization | Horizontal, large enterprise | Mid-market professional and knowledge services | Horizontal, Microsoft 365 customers | Customer-facing teams. GxP compliance for life sciences | Horizontal | Horizontal, technical teams |
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| AI capabilities | Agent builder, model choice through Model Hub, prebuilt agents | Seven-step context pipeline before any model answers. All models on every plan. No training on customer data | Copilot in Office apps, Copilot Search, agents | Knowledge agents that return cited, permission-aware answers | AI search and assistant. Bring your own model on Enterprise | Bring your own LLM. Self-hosted option |
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| How answers are assembled | Enterprise knowledge graph across connected apps (Futurum) | Patent-pending agglomerative filtering: groups related passages from every source, then selects the context before a model answers | Microsoft Graph and semantic index, limited to what each user can access | Knowledge Agents search verified cards and connected apps, with citations | Indexed plus real-time app search. Cited answers that respect permissions | Open-source search stack with your own model |
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